Fix It Fast: How Azibo’s New Latchel Integration Simplifies Property Maintenance

Property maintenance is one of the most time-consuming tasks landlords face. It’s no secret that staying on top of repairs and upkeep can quickly become overwhelming.

That’s why we’re excited to introduce Maintenance On Demand, our newest integration with Latchel. This innovative feature takes the stress out of maintenance by allowing landlords to easily find vetted vendors, schedule repairs, and handle payments—all directly through the Azibo platform.

Whether it’s fixing a broken appliance, addressing plumbing issues, or handling routine repairs, Maintenance On Demand ensures your properties stay in excellent condition with minimal hassle. 

Ready to simplify your maintenance process? Let’s dive in!

What Is Maintenance On Demand?

Maintenance On Demand is Azibo’s latest integration with Latchel, designed to simplify how landlords handle property repairs and upkeep. This feature empowers landlords to quickly and seamlessly manage maintenance tasks through a centralized platform, eliminating the need for external coordination or juggling multiple tools.

With Maintenance On Demand, landlords can:

• Request repairs from vetted vendors:  Connect with trusted local maintenance professionals.
• Set a maximum budget: Stay in control of repair costs by defining your budget upfront.
• Include tenant details (optional): Choose whether to share tenant contact information and let Latchel coordinate the repairs, or manage the process yourself.
• Approve or reject bids: If the costs are higher than your bid, you will receive a detailed quote.
• Track invoices and payments: Once the work is complete, receive a detailed invoice and let Latchel handle the payment process seamlessly.

Why this matters for landlords

Handling property maintenance often feels like a juggling act. Finding trustworthy vendors, coordinating schedules, and keeping tabs on repair progress can be a drain on your time and energy—not to mention the frustration of managing unexpected issues.

Maintenance On Demand changes that. By streamlining the entire process, this feature eliminates the guesswork and hassle:

• Reliable vendors: Access a network of pre-vetted professionals, ensuring the work is done right the first time.
• Seamless coordination: Whether you choose to manage the details yourself or let Latchel handle tenant communications, scheduling becomes effortless.
• Real-time tracking: Stay informed every step of the way, from quote approvals to final invoices, with full visibility into the repair process.

The result? A simplified, efficient system that saves you time, reduces stress, and keeps your properties running smoothly—so you can focus on growing your portfolio, not managing maintenance headaches.

Why this matters for Azibo

This integration is a significant step forward in Azibo’s mission to simplify property management for landlords. By tackling one of the most challenging aspects of rental ownership—maintenance—Azibo continues to deliver on its promise to provide a seamless, all-in-one solution for landlords.

Maintenance On Demand enhances the platform’s value, empowering landlords to handle repairs with ease while keeping their properties in excellent condition. It reflects Azibo’s commitment to solving real-world challenges for property owners, ensuring they have the tools needed to succeed in managing their portfolios.

How it works: Step-by-step guide

Ready to get started? Here’s how to use Maintenance On Demand to streamline your property maintenance:

 1. Accessing maintenance on demand

To access Maintenance On Demand, navigate to the Maintenance section in your Azibo dashboard. 

2, Creating a maintenance ticket

Click ‘New Ticket’ and provide the necessary details:

• Select a maintenance category, such as appliance repair.
• Add a description of the issue, including photos or any additional context to help vendors assess the task.
• Set a maximum budget for the repair to stay in control of costs.

3. Booking a vendor

• Use the tool in your maintenance ticket to book a contractor.
• Select the repair category and confirm the property address.
• Choose a schedule for the repair and decide whether to provide unaccompanied access (e.g., by sharing a door code).
• Opt to include tenant details if you’d like Latchel to handle coordination, or you can manage it yourself.

4. Payment and approval

If the repair cost is within your set budget, the work is scheduled automatically. If the cost exceeds your budget, you’ll receive a detailed quote for approval. You can either approve or reject the quote directly within the tool. Once approved, provide your payment method (credit card) to proceed.

Payments are handled by Latchel, but since this is a one-way integration, you’ll need to manually update the ticket status in Azibo as the repair progresses. This process keeps you informed and ensures property maintenance remains efficient and straightforward.

What happens when repairs are complete?

Once the repair is finished, the process wraps up just as smoothly as it began. Here’s what you can expect:

• Notifications of completion: You’ll receive an update from Latchel confirming that the repair has been successfully completed. This ensures you’re always in the loop without needing to follow up manually.
• Access to receipts and photos: Detailed records, including the itemized receipt and any photos taken by the maintenance technician, are available directly within the tool. This documentation helps you stay organized and maintain a clear history of repairs for your property.
• Manual ticket updates: Since this is a one-way integration, ticket statuses in Azibo won’t update automatically. Once the repair is complete, you’ll need to manually update the status to reflect the completed work.

With these final steps, you can rest assured that every repair is well-documented and handled professionally, giving you peace of mind and an efficient way to close out maintenance tasks.

Take the stress out of property maintenance

Property maintenance doesn’t have to be a hassle. With Maintenance On Demand, Azibo gives landlords the tools they need to handle repairs effortlessly, saving time and reducing stress while keeping tenants happy. Whether it’s finding reliable vendors, coordinating schedules, or tracking payments, this feature makes the process seamless from start to finish.

Ready to simplify your property management? Log in to Azibo today and try Maintenance On Demand for yourself.

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Don’t have an Azibo account yet? It’s free to set up, and you’ll gain access to all the tools you need to manage your properties with ease. Sign up now and see how Azibo can transform the way you manage your rental business.

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Maintenance on Demand FAQs

What happens after creating a ticket?

Once you create a maintenance ticket, a tool within the ticket allows you to book a contractor, manage repair scheduling, and track progress. You’ll receive updates at key milestones, such as when quotes are provided or when the repair is complete.

How does payment work?

After approving a quote, you’ll need to provide a credit card for payment. All payments are handled securely through the integration, and you’ll receive an itemized invoice once the work is finished.

Can I use Maintenance On Demand for existing tickets?

Yes, the tool is available for both new and existing tickets, giving you the flexibility to use this feature regardless of when the issue was reported.

What if I need support?

If you have questions or need help, you can click Get Support within the tool to connect with Latchel. For additional issues, Azibo’s support team is also available to assist you.